There’s just no
denying the fact that the words ‘salesman’ or ‘sales
consultant’ immediately turns off most people. These words conjure
up images of slick and sleazy guys such as used car salesmen who
resort to flashing insincere smiles and deploying sneaky subterfuges
just to close the sale.
The general
impression is that sales people will sell their mother just to meet
their target and the only thing straight about them is their hair.
The question now is…
“Why?”
Why do sales people
have such a negative reputation? Why is the sight of an insurance
agent or an Amway representative enough to send most people running
for the hills?
The answer quite
simply boils down to ‘poor sales skills.’ People love to buy. It
makes them feel good and they want to do it… BUT they hate being
sold to. Herein lies the problem.
The experienced
salesperson knows exactly how to approach his potential customer and
convince them that their life will be incomplete without the product
he is selling. He doesn’t need to hard sell anyone because he’s a
master at communication.
The inexperienced
salesman, however, is totally focused on making the sale at the
expense of everything else. They do not communicate properly because
they’re trying to rush the sale. As a result, they exude an air of
desperation that is picked up subconsciously by the prospective
customer and it repels them.
The inexperienced
sales person only appears to be in it for themselves and starts to
look sleazy. The sad truth is that the majority of sales people are
in this category, when all they need is a little education and EQ on
how to approach a potential customer and what to focus on.
In this article,
we’ll look at 7 ways for you to sell without appearing sleazy or
desperate. While the tips below may seem like common sense, rest
assured that when one is faced with the pressure of meeting sales
targets or generating a specific income, all common sense goes out
the window and emotions take over. In times like these, it’s
especially crucial that you adhere to the tips below.
- Create a Customer Avatar
A customer avatar is
a fictional person that represents your ideal customer. You know
exactly what their wants and needs are. You know exactly how your
product is perfect for them.
All the best sales
people have a very good understanding of who their product is perfect
for. While many of the prospects you meet may not fit in perfectly
with your customer avatar, as long as they display some of the needs
and wants that your avatar has, you’ll be able to hone in on these
needs and be more convincing in your pitches.
A customer avatar
will roughly allow you to anticipate what objections you can expect
to hear. This will allow you time to prepare and overcome these
objections so that you’re ready when you actually face them.
For example, if
you’re selling gym memberships, one common objection that you may
receive is that it’s too ‘expensive.’ So what will you do? Will
you tell them that they can’t put a price on their health? While
that may sound good, it probably won’t work on all people.
If you have a
customer avatar of a young man who wants to get a fit body to attract
the ladies, you could probably tell him that the gym membership will
pay for itself many times over when he looks ripped and turns ladies’
heads wherever he goes.
Of you could tell a
lady that with a gym membership, she has access to all the equipment
she needs to get in shape so that she’ll look good in anything she
wears. She just won’t be able to get that by exercising at home.
She probably could… but your goal is to sell her the gym membership
and not a fitness DVD.
You can have several
different customer avatars for the same product. The avatar is just a
tool to help you understand your prospect and be prepared to sell to
in a way that resonates with them. You MUST be on the same
‘frequency’ as your prospect.
- Sell Only What You Believe In
You can’t convince
others if you’re not convinced yourself. You absolutely must
believe in what you’re selling. Not only will your pitch be more
convincing, but you’ll also feel a sense of satisfaction. You’ll
be more driven and have more desire to tell the world just how great
the product you’re selling is.
If you stepped into
a Lamborghini dealership, you can bet that every sales person there
will totally love the cars they’re selling. They’ll probably be
fanatic about fast cars and know all the specifications and will be
able to give you a hundred reasons as to why their car is the best in
the world. They’re passionate about their product and the passion
rubs off on the prospect.
Avoid promoting or
selling something that you don’t believe in just because you want
the money. This happens online and offline too. Every day, tons of
online marketers mail their list promoting products that they’ve
never tried or have no interest in. They just want the commissions.
Over time, they lose
credibility and their list of subscribers stop believing them… and
once this happens, it’s almost game over. If someone does not
believe you, they’ll NOT buy from you.
Believe in your
product and your prospect will believe in you and your chances of
getting the sale will skyrocket.
- Listen and Empathize
This is key to
succeeding with sales. It’s all about listening to the customer and
understanding their needs. In fact, the best sales people don’t
even mention their product for the first 15 to 20 minutes. They’re
more concerned with what the prospect needs.
By having a
listening ear and showing empathy, you’re building a relationship
with a customer. If we used the same gym membership example above,
you’ll discover the emotional reasons why people are considering
joining the gym.
By talking to your
prospect, you may notice that maybe they lack confidence because
they’re overweight and they hope to shed the pounds. Or maybe they
had a life-threatening health issue and now they want to turn their
lives around. It could be a mother who wants to be healthy to see her
kids grow up.
It could be a wife
who wants her husband to take notice of her again. It could be
anything… but you’ll only find out if you listen and show that
you have their best interests at heart. Doing this alone is enough to
show that you’re NOT just another sleazy sales person.
Over and above all,
be genuine. People can discern if you truly care or if you’re just
going through the motions. Like Zig Ziglar said, "You can have
everything in life you want, if you will just help other people get
what they want."
- Know What You’re Selling
This is of paramount
importance. You must know your product. Selling a car? You need to
know the specifications, the price, what are the benefits, the safety
features… the everything.
Make it a point to
know as much as you possibly can about your product. Anticipate any
questions potential prospects might have.
You need to know all
the features of your product like the back of your hand and when
you’re talking to your prospect, you’ll mention these features
but dress them up as benefits and show how these will put an end to
your prospect’s problems.
E.g. (Features) The
gym has a variety of cardio machines ranging from treadmills to stair
climbers to rowing machines. There’s enough machines so that
there’s always equipment free for the client to use.
(Benefits) They’ll
not need to wait for the machines and this saves them time… and
with cardio, they’ll lose weight much more successfully.
Parts 5 to 7 will be arriving on the blog tomorrow.....